Delivery & Tracking
Free standard delivery on Australian orders over $100.
Free shipping threshold
We offer free standard delivery on all Australian orders over $100 AUD. The threshold is applied to the order total after any discount has been taken off — so if a promotion brings your total below $100, standard shipping rates will apply.
Delivery charges
Shipping is calculated at checkout based on the size, weight and destination of your order, and is shown clearly before you pay. Freight is charged in addition to the product price. To see an exact quote, add your items to the bag and proceed to checkout — your rate is displayed at that point.
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard — metro | $9.95 (free over $100) | 3–7 business days |
| Standard — regional | $9.95 (free over $100) | 5–12 business days |
| Express — metro | $14.95 | 1–3 business days |
| Express — regional | $14.95 | 2–5 business days |
| Northern Territory & remote | $14.95 | 7–14 business days |
Delivery timeframes are estimates and begin once your order has been dispatched, not when it is placed. They exclude weekends and public holidays.
Order processing
Orders are picked and packed within 1–2 business days. Orders placed after 12pm AEST, or on a weekend or public holiday, are processed the next business day. During sale periods and peak seasons processing can take up to 5 business days — we will tell you on the site if that is the case.
Tracking your order
You will receive a dispatch email with a tracking number as soon as your parcel leaves our warehouse. You can also track your order here using your order number and email address.
If your tracking has not updated for more than 5 business days, contact us at [hello@foreverlovedhandbags.com.au] with your order number and we will chase it with the carrier.
Authority to leave
Parcels are sent with authority to leave by default where the carrier considers the location safe. If nobody is home and the location is not deemed safe, the parcel will be taken to a nearby collection point and a card left. Once a parcel is marked delivered by the carrier, responsibility for it passes to you.
Incorrect addresses
Please double-check your delivery address at checkout. We cannot redirect a parcel once it has been dispatched, and we are not able to refund orders lost due to an incorrect address supplied at checkout.
Missing or damaged parcels
If your parcel arrives damaged, take photos of the packaging and contents before unpacking further and email [hello@foreverlovedhandbags.com.au] within 7 days of delivery. For parcels marked delivered that you have not received, please check with neighbours and your building reception first, then contact us so we can lodge an enquiry.
International delivery
We ship to over 90 countries. See international orders for delivery times, duties and the full destination list.