Frequently Asked Questions

Browse the range, select your item, adjust the quantity and click "Add to bag". When you are ready, open your bag and click "Proceed to checkout", then follow the prompts to complete your purchase.

We pick and pack quickly, so we can only change or cancel an order before it is dispatched. Email us immediately with your order number and we will do our best. Once dispatched, you will need to follow the returns process instead.

The quantity you can add is limited by the stock we physically hold. If you cannot add more, that is all we have. Stock does get replenished — add the item to your wishlist to keep an eye on it.

We operate online only, which is how we keep prices where they are. All orders ship from our warehouse at [WAREHOUSE LOCATION TBC].

Yes. Call us during business hours and our team can take your order. This is also the best option if you have difficulty using the website.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Afterpay and Zip. Gift cards can be redeemed at checkout alongside another method if the balance does not cover the order.

Yes. All payments are processed over an encrypted connection by our payment providers. We never see or store your full card number.

No — crypto goes the other way. It is how we pay you when you sell us an item, not a way to pay for something you are buying.

The most common causes are an incorrect billing address, insufficient funds, or your bank blocking an online transaction. Check the details and try again, or contact your bank.

Yes, Australian prices include GST. Orders shipped outside Australia are GST-free but may attract local import duties.

Standard delivery within Australia is $9.95, free on orders over $100 after discounts. Express is $14.95. International rates are calculated at checkout.

Orders are dispatched within 1–2 business days. Standard delivery is 3–7 business days metro and 5–12 regional. Express is 1–3 business days metro. International is 6–30 business days depending on destination.

You will get a tracking number by email at dispatch. You can also track it on our Track My Order page.

Carrier scans sometimes lag. If there has been no movement for 5 business days, email us your order number and we will lodge an enquiry.

Yes, to over 90 countries. See our International Orders page for times and duty information.

Returns can be requested within 30 days of delivery on full-price items in original saleable condition with tags attached. Change of mind returns are offered exchange or store credit. Faulty items are refunded, replaced or repaired.

For hygiene reasons: earrings, cosmetics, pillowcases, eye masks and hair accessories. Sale and markdown items are final sale unless faulty. Gift cards are non-refundable.

You do for change of mind. We do if the item is faulty, damaged in transit or incorrect.

We process within 5 business days of receiving your return. Your bank may then take a further 3–10 business days.

Yes — the simplest way is to request store credit and place a new order, so you are not waiting on stock to be reserved.

Predominantly high-quality PU and vegan leather alternatives, with some canvas, nylon and recycled polyester lines. Exact composition is listed under Product Details on each product page.

Our bags are made from vegan materials. Some jewellery uses natural shell or pearl — this is noted in the product details where it applies.

Wipe with a soft dry cloth, store in the dust bag away from sunlight and heat, avoid contact with perfume and oils, and avoid overloading it. Full care notes are on each product page.

Popular lines are often restocked but we cannot guarantee it. Sign up to the newsletter for restock alerts.

We photograph in natural light and colour-correct carefully, but screens vary. If a colour is not what you expected, our returns policy has you covered.

Fill in the valuation form on the Sell Us Your Bag page with brand, model, condition and photos. We come back to you with a firm offer within 2 business days.

More than 40 countries across Oceania, Asia, Europe, North America and the Middle East. If yours is not in the dropdown, select "Other" and we will assess it case by case.

We pay you in your chosen cryptocurrency — BTC, ETH, USDT or USDC — usually within 48 hours of your item passing authentication. Bank transfer is available on request.

No. We send you a prepaid, tracked, insured label. If you decline our final offer we send your item back at our cost.

Above certain thresholds, which vary by country, anti-money-laundering rules require us to verify your identity before we can pay you. We will tell you before you ship anything if that applies.

Any tax arising from selling us your item, and any import duty, is your responsibility and depends on where you live. We are not tax or financial advisers — get professional advice if the sale is significant.

No, you can check out as a guest. An account makes reordering and tracking easier and keeps your wishlist in one place.

Use the "Forgot your password" link on the sign-in page and follow the emailed instructions.

Click unsubscribe at the bottom of any marketing email, or email us and we will remove you.

Only what is needed to fulfil your order, support you, and meet legal obligations. We do not sell personal information. See our Privacy Policy for the detail.