Returns Policy

We want you to love your purchase. This policy applies to online orders only. Nothing here limits your rights under the Australian Consumer Law.

The basics

• Returns can be requested within 30 days of delivery.
• Proof of purchase is required.
• Items must be unused, in original saleable condition, with all Forever Loved Handbags tags attached.
• For hygiene reasons we cannot accept returns or exchanges on earrings, cosmetics, pillowcases, eye masks or hair accessories.
• Items bought as part of a multi-buy offer must be returned together — partial returns from promotional bundles cannot be processed.
• Sale and markdown items are final sale and are not eligible for return, exchange or refund unless deemed faulty under the Australian Consumer Law.

Change of mind

If you have simply changed your mind, request a return within 30 days of delivery and you will be offered an exchange or store credit. Return postage for change of mind returns is at your cost. Store credit is valid for 12 months from issue.

Faulty or incorrect items

If your item is faulty, damaged in transit, or not what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We will cover return postage and offer a repair, replacement or full refund depending on the nature of the fault, consistent with the Australian Consumer Law.

Wear and tear from normal use, damage caused by misuse, accident or improper care, and items altered after purchase are not considered faults.

How to start a return

1. Email [hello@foreverlovedhandbags.com.au] or use the contact form with your order number and the reason.
2. We will reply within 2 business days with a return authorisation and address.
3. Pack the item securely with all tags attached and include the return authorisation.
4. Send it with a tracked service — we cannot be responsible for returns lost in transit.

Refund timing

Once we receive and inspect your return we will process the outcome within 5 business days. Refunds are issued to the original payment method. Depending on your bank it can take a further 3–10 business days to appear on your statement. Original shipping charges are not refunded except where the item was faulty or incorrect.

Afterpay and Zip orders

Returns on buy-now-pay-later orders follow the same policy. Refunds are processed back through the provider, who will adjust or cancel your remaining instalments. Continue making scheduled payments until the provider confirms the adjustment.

Gift cards

Gift cards are not refundable and cannot be redeemed for cash.

Items you sell to us

Items you sell to us are governed by separate seller terms — see Sell Us Your Bag.