Privacy Policy

This policy explains how Forever Loved Handbags handles personal information, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last updated: [DATE TBC].

Collection of information

If you are only browsing the site and are not a registered member, we do not collect personal information about you. We collect personal information in circumstances including, but not limited to:

• When you register an account, join our mailing list, or enter a promotion.
• When you place an order, or offer us an item to buy.
• When you give feedback through a form or questionnaire.
• When you email or call us.

When you visit the site, we and third parties involved in running it (including hosting providers) may record information about your visit. This is used anonymously for statistical purposes and is not used to identify you. It may include:

• Your IP address and/or domain name.
• The pages and resources you accessed and the documents you downloaded.
• The date and time of your visit and the previous site visited.
• Your browser type and operating system.

What we collect

Name, email address, phone number, delivery and billing addresses, order history, communication history, and — when you sell us an item — item details, photographs, your cryptocurrency wallet address and, where required by law, identity verification documents. We do not store full payment card numbers; these are handled by our payment providers.

How we use it

• To process, deliver and support your orders.
• To value items you offer us and to pay you for them.
• To respond to enquiries and provide customer service.
• To send marketing communications where you have opted in — you can unsubscribe at any time.
• To improve the site and understand how it is used.
• To meet legal, tax and anti-money-laundering obligations.

Disclosure

We share personal information with service providers who help us operate — payment processors, delivery carriers, email platforms, hosting and analytics providers, and, for paying sellers, cryptocurrency exchange and settlement partners. Some of these providers may store data outside Australia. We require them to protect your information and to use it only for the purpose we engaged them for. We do not sell personal information.

Cookies

We use cookies and similar technologies to keep your bag working, remember preferences, measure site performance and — where you consent — deliver relevant advertising. You can block or delete cookies in your browser, though parts of the site may stop working properly if you do.

Security

We take reasonable technical and organisational steps to protect personal information from misuse, loss and unauthorised access. No transmission over the internet is completely secure, and we cannot guarantee absolute security.

Retention

We keep personal information only as long as needed for the purposes described, or as required by law — for example, transaction and identity verification records are retained for the period required under Australian tax and AML legislation.

Access, correction and complaints

You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email [hello@foreverlovedhandbags.com.au] or write to [Suite 0, 000 Example Street, Sydney NSW 2000, Australia]. We respond within 30 days. If you are unhappy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Children

This site is not intended for children under 15. We do not knowingly collect personal information from children.

Changes

We may update this policy. Changes take effect when published on this page.